top of page

Privacy Policy

EdgeInsight Technology Limited
Last Updated:  October 17, 2025

​

Introduction

EdgeInsight Technology Limited ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our apps and services, including our integration with third-party email services.

We may update this Privacy Policy from time to time. When we make changes, we will notify you through our application interface and require your consent before implementing any changes that affect how we handle your data.

Our Privacy Values

Trust is the foundation of our platform. Three core values guide our approach to your information and privacy:

Your Information Belongs to You

Your personal data belongs to you. We will never share your personal information with third parties without your explicit permission, except when legally required. If we are legally required to share your information, we will notify you in advance unless legally prohibited from doing so.

Minimal Data Collection

We carefully analyze what types of information we need to provide our services and limit data collection to only what is essential. We delete or anonymize information when we no longer need it and work with privacy by design principles.

Transparency and Control

We provide clear information about our data practices and give you control over your personal information. You can access, correct, or delete your data at any time.

Third-Party Email Service Integration

Data Accessed from Email Services

Our application integrates with third-party email services to enhance your experience. Specifically, we access the following types of user data:

Data Accessed:

  • Email Data: Email metadata, email content, attachments, and thread information (when explicitly authorized) to provide AI-powered email analysis, automated response generation, email categorization, sentiment analysis, and intelligent email management features

Purpose and Use of Email Data

We use email data exclusively for the following purposes:

  1. AI Email Analysis: Analyze email content to provide insights such as sentiment analysis, priority scoring, topic categorization, and communication pattern analysis

  2. AI-Powered Reply Generation: Generate intelligent, contextually appropriate email responses and suggestions based on email content and conversation history

  3. Email Management Intelligence: Automatically categorize, label, and organize emails using AI algorithms to improve productivity

  4. Communication Insights: Provide analytics and insights about your email communication patterns, response times, and engagement metrics

  5. Smart Email Features: Enable features like smart scheduling suggestions, follow-up reminders, and priority inbox management

  6. User-Requested Actions: Perform specific email-related actions you explicitly request within our application

Third-Party API Services Compliance

Our use of information received from third-party email service APIs adheres to strict data protection policies and industry standards. Specifically:

  • Limited Use: We use email data only to provide or improve user-facing features that are prominent in our application's user interface

  • No Human Access: We do not allow humans to read your email data unless you provide explicit consent for specific messages, files, or data, or unless required for security purposes or legal compliance

  • No Advertising Use: We do not use email data for advertising purposes, including retargeting, personalized, or interest-based advertising

  • Restricted Transfers: We do not transfer email data to third parties except as explicitly permitted under applicable data protection policies

Data Retention and Deletion

Email data is retained only as long as necessary to provide our services. You can revoke access to your email data at any time through your email service account settings or by contacting us directly.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Legitimate Interests

We may process your data when we or someone we work with has a legitimate business interest, including:

  • Preventing risk and fraud

  • Providing customer support and answering questions

  • Improving our products and services

  • Providing analytics and reporting

  • Testing new features or services

  • Marketing and communication activities

We balance these interests against potential risks to your privacy by providing transparency, limiting data collection, and implementing strong security measures.

Contractual Obligations

We process data necessary to fulfill our contractual obligations to provide you with our services.

Consent

Where required by law or when we cannot rely on other legal bases, we process data based on your explicit consent. You can withdraw consent at any time.

Information We Collect

Information You Provide

  • Account registration information (name, email, company)

  • Content you create, upload, or share through our services

  • Communications with our support team

  • Feedback and survey responses

Information Collected Automatically

  • Usage data and application logs

  • Device information (operating system, browser type)

  • IP address and location data (if enabled)

  • Cookies and similar tracking technologies

Information from Third-Party Services

  • Email data from third-party email service APIs (as detailed above)

  • Integration data from other authorized email and productivity services

How We Use Your Information

We use your information to:

  1. Provide AI-Enhanced Email Services: Deliver intelligent email analysis, automated response generation, and smart email management features

  2. AI Model Training and Improvement: Enhance our AI algorithms using anonymized, aggregated usage patterns (never using individual email content for training without explicit consent)

  3. Personalized AI Responses: Customize AI-generated email responses based on your communication style and preferences

  4. Email Analytics and Insights: Provide you with analytics about your email communication patterns and productivity metrics

  5. Customer Support: Respond to your questions and provide technical assistance for our AI features

  6. Security and Fraud Prevention: Protect against unauthorized access and malicious activities, including AI-powered threat detection

  7. Communication: Send important updates about AI feature improvements, notifications, and promotional materials (with your consent)

  8. Legal Compliance: Meet regulatory requirements and respond to legal requests

AI Processing and Machine Learning

We use advanced artificial intelligence and machine learning techniques to enhance your email experience, including:

AI Email Analysis

  • Content Analysis: Processing email text to understand context, sentiment, and intent

  • Priority Detection: Using AI algorithms to identify important emails and urgent communications

  • Topic Classification: Automatically categorizing emails by subject matter and business context

  • Communication Pattern Analysis: Analyzing email patterns to provide productivity insights

AI Reply Generation

  • Contextual Response Generation: Creating intelligent email responses based on conversation context and your communication style

  • Tone and Style Matching: Adapting AI-generated responses to match your preferred communication style

  • Template Learning: Learning from your email patterns to suggest personalized response templates

  • Multi-language Support: Generating responses in multiple languages based on the original email language

Privacy-Preserving AI

  • All AI processing is designed to protect your privacy while providing intelligent features

  • AI models are trained on anonymized, aggregated data patterns

  • Individual email content is processed only to provide you with direct benefits

  • AI processing either involves human oversight or is used in ways that don't significantly impact your privacy rights

Data Minimization in AI Processing

  • We process only the minimum email data necessary for AI features to function

  • AI analysis is performed in real-time when possible to minimize data storage

  • Processed insights are stored separately from raw email content when feasible

AI Features and Data Controls

AI Processing Transparency

You have full visibility into how our AI processes your email data:

  • Real-time Processing: Most AI analysis happens in real-time as you use the application

  • On-demand Features: AI reply generation and analysis occur only when you actively request these features

  • Opt-out Controls: You can disable specific AI features while maintaining access to basic email functionality

AI Data Controls

  • Feature-Level Control: Enable or disable individual AI features (analysis, reply generation, insights)

  • Processing Limitations: Set boundaries on what types of emails can be processed by AI

  • Data Export: Export AI-generated insights and analytics about your email patterns

  • AI Model Transparency: Access information about how AI models process your data

Human Review and AI Limitations

  • No Unauthorized Human Access: Humans do not review your email content unless you explicitly request support for specific messages

  • AI Accuracy Disclaimer: AI-generated responses and analysis may not always be accurate; review before use

  • User Oversight: You maintain full control over AI-generated content before it's sent or applied

Your Rights and Controls

Regardless of your location, you have the following rights regarding your personal information:

  • Access: Request copies of your personal data

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your personal data

  • Portability: Export your data in a machine-readable format

  • Restriction: Limit how we process your data

  • Objection: Object to certain uses of your data

  • Withdraw Consent: Remove previously given consent

Do Not Track Signals: We do not respond to Do Not Track signals as there is no universal standard for their interpretation.

To exercise these rights, contact us using the information provided below. We will not charge fees or provide different service levels based on your rights requests.

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

  • Encryption of data in transit and at rest

  • Regular security assessments and audits

  • Secure authentication and access controls

  • Network security and monitoring systems

Organizational Measures

  • Employee training on data protection

  • Limited access on a need-to-know basis

  • Regular security policy updates

  • Incident response procedures

While we strive to protect your information using industry-standard practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

International Data Transfers

We operate globally and may transfer your personal information outside your country, including to the United States. When we transfer data internationally, we:

  • Ensure adequate protection through appropriate safeguards

  • Transfer data only to countries with strong data protection laws

  • Implement contractual protections for data transfers

  • Comply with applicable data protection regulations

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze website and application usage

  • Provide personalized content and features

  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

For mixed-audience applications, third-party account sign-in is optional, and the full application functionality is available without requiring external account authentication.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • Account data: Until account deletion or as required for legal compliance

  • Email content: Processed in real-time for AI features; raw email content is not stored unless explicitly authorized for specific features

  • AI-generated insights: Retained for up to 12 months to improve personalization and service quality

  • Usage analytics: Typically 24-36 months for service improvement and AI model enhancement

  • Support communications: 3-5 years for quality assurance

  • AI model training data: Anonymized, aggregated patterns may be retained indefinitely for model improvement (no personal identifiers)

Third-Party Services

Our application may integrate with various third-party services beyond email APIs. Each integration is governed by the respective third party's privacy policy and terms of service. We recommend reviewing these policies for services you choose to connect.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity. We will notify users and require consent before transferring data under materially different privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:

  • Notify you through our application interface

  • Require your consent for changes affecting data use

  • Provide clear information about what has changed

  • Maintain previous policy versions for reference

Your continued use of our services after notification constitutes acceptance of the updated policy.

Effective Date: [Date]
Company Registration: EdgeInsight Technology Limited

Technical Compliance Information

For applications that integrate with Google API Services, our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

bottom of page