Frequently AskedQuestions
Here are answers to the most frequently asked questions about FlatInsight.
Frequently Asked Questions
Q: What is FlatInsight?
A: FlatInsight is an AI-powered email generator specifically designed for eCommerce customer service. It streamlines support workflows by automatically generating reply drafts and extracting critical order information directly within your inbox.
Q: How much time can I really save with FlatInsight?
A: Our solution is built to cut support time by up to 90%. Most users report saving at least 80% of their manual handling time, allowing teams to focus on more complex customer needs rather than repetitive data entry.
Q: Do I need technical training to use it?
A: Not at all. FlatInsight is an ultra-lightweight solution designed for instant adoption. There is no need for complex prompt engineering or extensive staff training—it integrates seamlessly into your current process.
Q: How does the AI learn my brand’s voice?
A: Our "Uniquely Yours" feature uses AI to learn your communication patterns. It mirrors your specific voice and style, whether you prefer professional, friendly, or concise tones, ensuring your drafts sound authentically like you.
Q: What information does the "Engagement Automation" feature extract?
A: It automatically pulls customer details, order numbers, and real-time logistics information from your backend systems. You’ll get email-based insights delivered directly to your inbox without having to switch tabs.
Q: Can I process returns directly from my email?
A: Yes! With our Inbox-Enabled feature, you can initiate one-click returns and exchanges directly within your email client. There is no need to log into separate backend systems to handle routine post-purchase requests.
Q: Does FlatInsight work with my existing tools?
A: Yes. It is designed for effortless integration. It works alongside major eCommerce platforms and email clients to empower your existing customer service stack without requiring a total overhaul.
Q: Is my customer data secure?
A: Absolutely. EdgeInsight Technology Limited follows industry-standard security protocols to ensure your order data and customer communications remain private and protected. We do not use your data to train public AI models.